Customer Relationship Management is part of every business, regardless of whether or not your business uses CRM software.Regardless of the size or aspirations of your business, it is advisable to recognize the importance of CRM in acquiring and retaining customers.
Modern basic CRM software includes the following functions:
- Customer and personal data maintenance with various customer classifications
- Assistance in managing customer encounters
- Assistance in control of the sales process
- CRM plans and how to implement them
- Targeting tools and multi-channel communication for marketing
- Customer service support systems
- Report, analyze and search tools
vTiger CRM is one of the most popular open source CRM systems and was developed to meet the needs of small to medium sized businesses.vTiger offers sales force automation, marketing automation, customer support and service, inventory management, activity management, as well as reporting and dashboards features.The full version is completely free, but you can also purchase a support subscription or a hosted version at a cost.
Accessible at: http://www.vtiger.com/
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